Contact & FAQ

Hi. I’m the maybelline beauty advisor, here to answer any questions you have about our products and services. Please select from the list of questions below or submit your own.


Maybelline products are available at mass market retailers, drugstores and supermarkets nationwide. We do not sell our products directly.  

To locate a specific product, please return to our website and click on the product you are interested in. Find the shade you are looking to purchase and select it.

You will have a choice to BUY from our on-line retailers or you can enter your zip code in the FIND IN STORE field to find stores in your area that recently sold your product.

Looking for a specific shade? Some shades are limited editions and only sold in stores for a short period of time. Limited edition shades are featured on promotional displays and will not be found on the standard wall of products. Once these shades are sold out, there is no way to purchase them. 

Click here to see our full line of our current Maybelline products. We are sorry we don't have coupons or samples to send to you.

We offer coupons and promotions in local newspapers, the Sunday supplement, magazines and stores.  You can also find special offers and coupons on our website under the "What's New" section by clicking here.  

If you would like to receive our Newsletter to learn about new products, special offers and events, click here. To find the right Maybelline product and shade for you please visit the Product Explorer section of our website by clicking here. We are sorry that your Maybelline New York product was discontinued. Unfortunately, we have no way for you to purchase a discontinued product.

To see if a similar product is available in our current line, please visit our Discontinued Product section by clicking here. 
To learn more about our current selection of products, please visit our Product Explorer page by clicking here.

We hope you will find another Maybelline New York product that you'll like just as much. Our products have been tested to have at least a 3-year shelf life if unopened and stored at normal room temperature, during which they will retain their integrity and perform as expected.

If your product looks and smells the way it normally does, it is good to use.

Certain products, for example sunscreens, may have an expiration date printed on the product. I have a few items that might assist you. Click on a topic from the selection below.
Once you click on your selection, return here for our response.

Thank you for your interest in Maybelline, a brand of L'Oréal USA, Inc.


L’Oréal no longer tests any of its products or any of its ingredients on animals, anywhere in the world nor does L’Oréal delegate this task to others. An exception could only be made if regulatory authorities demanded it for safety or regulatory purposes.


For complete information on this subject, please click here.

 We can be reached at 1300 369 327, Monday – Friday, 9 a.m. to 5 p.m., Saturday, 10 a.m. – 3 p.m., AEST.

You may speak with our Customer Service team directly. For any inquires or assistance, please contact us:


Phone: 1300 369 327, Monday – Friday, 9 a.m. to 5 p.m., Saturday, 10 a.m. – 3 p.m., AEST.

Email: [email protected]


Our team is here to help and will respond as soon as possible.